Get Help to Access the NDIS

Do you need help to join the National Disability Insurance Scheme (NDIS)?

The Assessment and Referral Team (ART) is providing one-on-one assistance to eligible Queenslanders to help them access the NDIS.

ART works directly with individuals, their carers, families and support networks to help them throughout the entire NDIS application process. This includes filling in forms, liaising with doctors and specialists to collect relevant supporting documentation and, where required, arranging specialised clinical assessments.

ART Update: Virtual Forum 

The Assessment and Referral Team (ART) reached new heights in November after officially launching into the Brisbane and Gold Coast areas. The introduction of the ART service into the new local area means help to join the NDIS in now available to more eligible Queenslander’s living with a disability. The event also touched on how the aligned Targeted Outreach Project (TOP) is helping reach more individuals with disability by working with a range of volunteer and community organisations through partner organisation, Queenslanders with Disability Network.

The Hon. Craig Craig Crawford MP introduced ART to the local community and sector members through an online event. We invite you to watch the online virtual forum, which can be viewed in segments.

How can I apply for help?

To ask for help from ART or make a referral for someone you support:

• Check eligibility- the first step is to make sure you, or the person you support, is eligible to apply for the NDIS. If you get stuck, just let us know and we can help you check.

• Email ART- at ARTenquiries@communities.qld.gov.au. Please provide your name and phone number in your email. The ART team will make contact within 14 days. Waiting times can vary during peak periods. 

• Phone ART- on 1800 569 040 and talk to an ART team member.

• Make a referral - online by completing the referral form yourself, or for someone you support. A printed version of the referral form is available.

Lodge a referral 

ART provides an intensive case management approach to make it simpler and to support you, or the individual you have referred, through the NDIS eligibility, access and application process. Our approach includes collaborating with GPs, Specialists and other professionals and includes preparing and collecting relevant documentation and, where required, arranging a specialised assessment.

Provide your feedback

Have you had help from ART to access the NDIS? Sharing feedback about the support you received helps us learn more about your experience. We would appreciate you answering a few short questions.

Important information about COVID-19 

It’s important that people with disability receive the supports they need during this difficult time, including support to access the NDIS. ART is continuing to provide this support in a way that protects the safety and wellbeing of the community.

Much of ART’s work is already completed on the phone, so valuable support to complete NDIS forms, collect information and navigate the application process is still available. Specialised assessments for diagnosis or functional capacity can also be done. Case Managers will work with you to find the best option.